Frequently Asked Questions (FAQ)
Welcome to the FAQ page of Kichjwell Traders Private Limited. Below are answers to some of the most commonly asked questions about our products, services, and policies.
General Questions
What does Kichjwell Traders Private Limited specialize in?
We specialize in trading high-quality kitchenware products designed to enhance your cooking and dining experience.
Where are you located?
Our address is Plot No.2/3, Kotda Sangani, Nr Shining Engineers, Shapar, Rajkot, 360030, Gujarat, India.
How can I contact customer support?
You can reach us via email at kichjwellpvt.ltd@gmail.com or call us at +9157045645.
How do I place an order?
You can browse our website at kichjwellpvt.com, select the products you want, and proceed to checkout.
What payment methods do you accept?
We accept all major credit/debit cards, net banking, and UPI payments.
Can I modify or cancel my order after placing it?
Orders can only be modified or canceled before they are processed. Please contact our customer support immediately for assistance.
What is your shipping policy?
We ship products within India. Orders are processed within 2-3 business days and typically delivered in 5-7 business days.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email to monitor its status.
Do you offer free shipping?
Yes, free shipping is available for orders above a certain amount. Check our Shipping Policy for more details.
What is your return policy?
Products can be returned within 15 days of delivery if they are unused and in their original packaging. Certain items, like perishable goods and customized products, are non-returnable.
How long does it take to process a refund?
Refunds are processed within 7 business days after the returned product is inspected and approved.
Who bears the return shipping cost?
Return shipping costs are the customer’s responsibility unless the product is defective or incorrect.
Are your products covered by a warranty?
Some of our products come with a manufacturer’s warranty. Please refer to the product details for warranty information.
Do you offer bulk purchase discounts?
Yes, we offer discounts for bulk orders. Please contact us at kichjwellpvt.ltd@gmail.comfor more information.
Can I request customized kitchenware?
Currently, we do not offer customization services for kitchenware products.
Still Have Questions?
If your question is not listed here, feel free to contact us:
- Email: kichjwellpvt.ltd@gmail.com
- Phone: +9157045645
- Address: Plot No.2/3, Kotda Sangani, Nr Shining Engineers, Shapar, Rajkot, 360030
We are always happy to help!